Don't Get Stuck in the Mud this Fall

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FAQ

Dom's FAQs

Retail Store
Does Dom's have a Retail Store Location?
Yes! Dom's does have a retail store located at 1870 First St Livermore, CA 94550. Dom's has been providing quality camping, working, hunting, and outdoor sports supplies to the San Francisco Bay area since the retail store first opened in 1970.

What are Dom's Store Hours?
Retail Store Hours:
Sunday - 10am-5pm (PST)
Monday - Friday - 9am-8pm
Saturday - 9am-6pm

How do I get to the Dom's Outdoor Outfitters Retail Store?
Take I-580 and exit at N. Livermore Ave. Head South on N. Livermore Ave. toward downtown. Turn right on First St. and follow it down. The cross street by which we are located is S. M Street. We have our own parking lot in front of the store, so don't worry about trying to find parking on the street downtown. For more specific information about how to get to our store, call us at (925) 447-9629.

Order Status
What is a Backorder?
Backordered items are marked with a red "X". This means we are currently sold out of the product, but either currently have it on order or there is a chance that we can still order it from the company. You are not charged for the item untill it is shipped from us to you. After you place your order, the item will be ordered in our next order with the company. Ordering and shipping times can vary depending on the company and product availability. For specific information about your backorder, please call us at 1-800-447-9629.

Shipping
How do I track my order?
Tracking Orders:
- USPS tracking numbers typically begin with "CJ" and end in "US".
- UPS tracking numbers typically begin with "1ZX".
- If you did not receive a UPS tracking number or a USPS tracking number in your shipment email, call us at 1-800-447-9629 to get it.
- If you did receive your UPS tracking number, Click Here to track it!
- Some orders are shipped through the United States Postal Service.
Click Here to track USPS orders. Canadian orders can only be tracked up to the border.

I ordered Rush Shipping; Why do I have 2 shipping charges?
Rush Shipping Charges - Two Charges:
Our ordering system is set up to charge the standard shipping rate to each order. For Rush Delivery orders, a seperate charge is applied. The total of the standard shipping charge plus the rush shipping charge equal the prices listed on our Shipping Rates page. Please be aware that Large or Heavy items might require additional charges in addition to those listed on the shipping page. If additional charges do apply, you will be notified by phone and/or email.

Why are you asking for payment beyond the listed rush shipping charge?
Rush Shipping Charges - Large Items:
Large and/or heavy items may require an extra charge on top of the rush shipping charge. Expedited Shipping with UPS charges by dimension and weight. For large or heavy items, the cost to ship by UPS Air might be more than the standard charge listed on our Shipping Rates page.. In these rare cases, we will notify you for additional charges.

I ordered Next Day Shipping on Friday, Will it arrive on Saturday?
Rush Shipping - Next Day Saturday:
UPS Shipments are on a Monday - Friday schedule only (excluding holidays). Next Day Air if ordered on Friday will NOT arrive on Saturday, it will arrive on Monday. If you need a Next Day Saturday delivery (which may require an additional charge), please add this to the "Comments" on your order, or upon placing your order please call us at 1-800-447-9629.

Return / Exchange
How do I return / exchange an item?
Returns/Exchanges:
If you are unhappy with your product, you may return or exchange it for any reason within 30 days of purchase as long as all original tags and packaging are intact and the product has not been worn or used. Please, visit our return information page for more information.

Payment Options
Does Dom's accept PayPal?
Forms of Payment - PayPal:
Have PayPal and want to order from us? Paypal Plus Credit Cards are excepted! Click Here to use PayPal Plus Credit Card.

Can I pay with a check?
Forms of Payment - Checks:
Checks are accepted, but they can take time (about two weeks) to clear before your order is shipped. If you wish to pay by check, please choose the items you wish to order and call us at 1-800-447-9629.

Gift Certificates
Can I order a Dom's Gift Certificate?

Can I pay with a Dom's Gift Certificate?
Gift Certificates:
You can order Gift Certificates and you can pay by using Dom's Gift Certficates!
- To Pay with Gift Certificate: Find the items you wish to order, then call us to place your order over the phone. 1-800-447-9629
- To Order a Gift Certificate: Call us at 1-800-447-9629 with the amount and we will mail your Dom's Gift Certificate with Free Shipping!

Camping Areas
How do I find campsites in my state?
Camp Site Sources:
Here are a few helpful sites to help you plan your camping trips.
Search National Parks by State
KOA Campsites by State and Province (Canada too!)
Search for Places with Specific Amenities and Reserve a Site!